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Frequently Asked Questions
About owning a business email in Kenya
As opposed to free email solutions, you can give your business a more professional image with Business Email by getting email that is branded with your company’s domain name (ex. [email protected]). In addition, you also benefit from our advanced email technology that gives you the least latency and industry-best uptime, scalability and reliability. An email service being served out of the cloud also means no IT, hardware, software, bandwidth or people costs. And the best part is that you can add email accounts as and when your team grows.
You can send and receive emails using any desktop-based email client such as Microsoft Outlook, Outlook Express, Mozilla Thunderbird, Eudora, Entourage 2004, Windows Mail, etc. We also have a guide on how you can configure different email clients to send/receive emails. The enterprise email product supports the POP, IMAP and MAPI protocols.
To access your Webmail Interface, you can use the provided URL: http://yourdomainname.com/webmail. Once on the log in page, you would need to login with your email address and the corresponding password.
Each email account comes with 5 GB space dedicated to emails. With option to get Additional Storage if required.
Usually, the port used for the Outgoing Mail Server/SMTP Service is 25. However, there might be a situation where your ISP might be blocking the use of port 25 for SMTP service. To circumvent this you can use an alternate port 587 for sending mails.
Yes, A one time process of Domain Ownership verification is required, Before using any of our Email Solution, you must verify that you own your domain.
For any assistance please contact us and our team will assist you to verify you Domain Ownership.
The reason you have to verify that you own your domain is to ensure that no one else is trying to use your domain without your permission (to send emails, etc.), To prevent misuse of your Domain.